Information You Provide to Us
You provide information to us in various ways, including the following:
- Account Details. When you create an account, you provide us with profile information such as your username, password, country/region, and your contact details, such as your email address and phone number. You also provide us with information about your preferences, such as when you wish to receive notifications. [Our lawful basis for processing this data is “Performance of a Contract”]
- Purchase Information. When you purchase from us, we typically collect your billing and shipping address, email, and telephone number, as well as the item purchased. We also collect your payment method and the last 4 digits of your credit card. We use a reputable third-party service provider to securely process your credit card-related information in accordance with Payment Card Industry Data Security Standard. [Our lawful basis for processing this data is “Performance of a Contract”]
- Technical Information. In the course of customer support services and Product purchases, we may collect from you technical information about your Alpha Technology Products and Services, such as the product model and serial number, software version, device ID, and device name. [Our lawful basis for processing this data is “Legitimate Interest”]
- Motion and Location Information. We collect motion activities captured on a recording within the boundaries of your video to send you notifications about an event (i.e. motion detection). We may also collect non-precise location information if you choose to share your mobile device location with us to receive notifications when you are outside of your set boundaries (i.e. Home and Away feature). [Our lawful basis for processing this data is “Legitimate Interest”]
- Other Information. We collect information when you communicate directly with us:
- by contacting Technical Support / Customer Service, in which case we may collect your name, email address, and phone number to verify you and be able to associate you with a service ticket issued for you. Your call may be recorded, and your online chat may be transcribed. Additionally, we use an artificial intelligence system to analyze the calls, to determine the level of customer satisfaction with our Services and train customer support agents. We may use this information for quality assurance, training, and statistical purposes so that we can maintain a high level of service quality. When you engage with our online chat feature, we may send you emails with promotions or information we think you will find relevant. We will treat all Personal Information provided during the calls or online chats in accordance with our Privacy Policy, which is designed to protect your privacy and maintain the confidentiality of your Personal Information. If you have any questions about our use or storage of your Personal Information, please contact us for more information on your options regarding the collection and use of your Personal Information during calls or online chats. You also have the right to opt out of receiving emails from us. To exercise this right, please see Your Choices and Rights [Our lawful basis for processing information for technical support is “Contract”; our lawful basis for processing information for quality assurance, training and statistical purposes is “Legitimate Interest”]; and
- via social media such as through our Twitter or Facebook page, respond to surveys, participate in contests or promotions, provide product reviews and feedback, engage in a web chat, or subscribe to our newsletters. We may also collect your contact information such as your name, email address, demographic information, social media profile information, and other information you choose to share with us. [Our lawful basis for processing this data is “Legitimate Interest”]
Information We Automatically Collect or Generate
- How You Use Solutions: We collect information about how you use our Products and Services, who you share access with, what devices are connected, and event data. We also collect the following:
- Thumbnail photo images. We offer you the choice of using thumbnail photos and notifications. Should you choose to use them, we will collect thumbnail photos of events so that you may access those images or we can send you push notifications of events. [Our lawful basis for processing this data is “Consent”]
- Videos, audio, images. Our Products and Services allow you to stream, view, or record video (and in some cases audio) data from your local device (Video Data). We automatically collect system logs, such as when a door was opened or closed.
- Thumbnail photo images. We offer you the choice of using thumbnail photos and notifications. Should you choose to use them, we will collect thumbnail photos of events so that you may access those images or we can send you push notifications of events. [Our lawful basis for processing this data is “Consent”]
- How You Use Solutions: We collect information about how you use our Products and Services, who you share access with, what devices are connected, and event data. We also collect the following:
- We do NOT have access to Video Data when you store it locally. If you do not have a Cloud Storage Plan, your Video Data is encrypted, stored locally in your device, and inaccessible to us. Neither we nor our service providers have direct access to your Video Data unless you disclose it to us with your explicit consent. We only use this access for the limited purpose of providing support services to you in connection with Solutions, or for such other purposes as you may authorize or designate, such as integration into Smart Home services, in which case your Video Data may be shared with the Smart Home service(s) of your choosing. References to “cloud-enabled” solutions refer to the transmission of Video Data from your recording device to your other devices. Neither nor any of its service providers, including our parent company, have access to those transmissions.
- We do NOT access Video Data stored in your Cloud Storage Plan. If you have a Cloud Storage Plan, although your videos are stored on cloud servers, neither we nor our service providers have direct access to your Video Data unless you disclose it to us with your explicit consent. We only use this access for the limited purpose of providing support services to you in connection with Solutions, or for such other purposes as you may authorize or designate.
- We do NOT have access to Video Data when you store it locally. If you do not have a Cloud Storage Plan, your Video Data is encrypted, stored locally in your device, and inaccessible to us. Neither we nor our service providers have direct access to your Video Data unless you disclose it to us with your explicit consent. We only use this access for the limited purpose of providing support services to you in connection with Solutions, or for such other purposes as you may authorize or designate, such as integration into Smart Home services, in which case your Video Data may be shared with the Smart Home service(s) of your choosing. References to “cloud-enabled” solutions refer to the transmission of Video Data from your recording device to your other devices. Neither nor any of its service providers, including our parent company, have access to those transmissions.
- Device and Connection Information: In order to provide our Services and allow Products to function as expected, we automatically collect the Device ID, Device Username, Device Name, IP Address, and Device Type from the Products you use. [Our lawful basis for processing this data is “Legitimate Interest”]
- IP Address for Multi-Camera LCloud Storage Plans: As Multi-Camera Cloud Storage Plans are limited to a single location for use, your IP Address is used to validate that your devices are used in accordance with your subscription terms. [Our lawful basis for processing this data is “Legitimate Interest”]
- Website and App Usage Information: Like most websites, when you visit our Websites, we may receive information about your visit, use or interaction with our Websites. Although most of the information we collect is anonymized and aggregated usage data, such as how many individuals visited our Websites, peak hours of visits, the general location of your device, and which page(s) were viewed, we may also collect your Internet Protocol (“IP”) address. We collect this information through the use of cookies, pixel tags and similar technologies. To learn more about how we collect this information and how you may control what information we collect please refer to our Cookie Notice. [Our lawful basis for processing this data is “Consent”]
IMPORTANT NOTICE: Privacy, audio recording, and video surveillance laws in your jurisdiction may apply to your use of our Products and Services. You are solely responsible for ensuring that you comply with applicable laws when you use our Products and Services. For example, you may need to display a notice that alerts visitors to your home or place of business that you are using our Products or Services. Capturing, recording, or sharing video or audio content that involves other people, or capturing or retaining visitors’ facial feature information or audio, may affect their privacy rights.
Information We Collect From Third Parties
We also collect information from third parties such as our payment processors. We collect reviews you submit on third-party platforms about our Products or Services. When you leave a review on the website, the review is made public and may be placed on other retailers’ websites that offer Products or Services.
We collect information about your purchases, demographic information and your social media profile information. We may also collect information about how you use other apps when you willingly connect our Products with third-party apps and products, such as Google Home or Amazon Alexa.
USE OF INFORMATION
We primarily use your Personal Information to provide you with Solutions, manage, maintain, and improve our Products and Services, and communicate with you. We may also use your Personal Information to send you relevant marketing and promotional messages. You may opt out of receiving these messages at any time. If we intend to use your information for any other purpose, we will provide you with notice at that time and seek your consent when required to do so. We do not make use of your Video Data, whether you are on a Cloud Storage Plan or not, for any purposes other than those stated in the Privacy Policy, or that you explicitly authorize.
We use information that we collect about you or that you provide to us to:
- Provide you with our Services such as customer service and support, process and fulfill shipments, and provide the technical backend to the function of our Services and Products.
- Manage, maintain, improve, and develop our Solutions such as administering the Websites and Apps, responding to inquiries and providing customer service, collecting usage information about how visitors enter and navigate our Websites, remembering visitor preferences, and using the information to improve or develop our Solutions.
- Communicate with you such as sending communications or responding to you via various methods including mail, email, telephone, fax and other telecommunication channels, and provide you with notices about your account, purchases, and/or updates to our terms and policies. Also, to notify you about changes to the Solutions.
- Send you marketing and promotional information such as communication about Products, Services, or events we think would be of interest to you.
- Conduct analysis and research such as using anonymized and aggregated information to conduct analytics to learn about how our Products and Services are being used so that we can improve them.
- Detect, investigate and prevent fraud such as illegal activities and protect our company and you from risks, threats, and fraud.
- Comply with applicable law such as using your information as required in accordance with our legal obligations or as requested to do so by court order.
If we intend to use your information for any other purpose, we will provide you with notice at that time and seek your consent when required to do so by applicable law.
SHARE OF INFORMATION
We share Personal Information with service providers who perform services on our behalf. We only share the information they need to be able to provide us with their services. We also require them, through contractual obligations, to have appropriate measures to protect Personal Information and limit their use of the information. We may also share your Personal Information if you requested that we do so, such as with your family or friends or with an integrated app. We will not disclose your information for any reason other than what is outlined in this Privacy Policy or as permitted by applicable law. We do not sell your Personal Information.
We share Personal Information with the following parties:
- Parent and affiliates to deliver you the Products and Services you order or use. We do that so we have a single, holistic view of our customers, and provide you with the best and most seamless possible experience. Alpha Technology has implemented contractual, technical, and organizational safeguards to restrict the transfer of information. We only grant access to the personal information that is necessary for us to provide you with our service. Similar to Alpha Technology, our parent company and affiliates do not have access to your video recordings. Please also see International Data Transfers.
- Contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential, and secure, and use it only for the purposes for which we disclose it to them. We may use service providers for services such as delivery logistics and fulfillment, e-commerce (Shopify), cloud service providers, advertising and marketing, analytics, customer support, payment processing, financing and extended warranty, and fraud detection.
To offer you access to financing and extended warranty services, we may share your Personal Information with independent third parties during the checkout process to evaluate whether you qualify for access to their services. The third parties we use include Klarna, PayBright, and Extend. These service providers process your Personal Information in accordance with their privacy policies.
As part of our anti-fraud monitoring and prevention efforts, Alpha Technology uses and discloses Personal Information such as your name, address, contact details, transaction data, connection data and behavioural data to our main anti-fraud service provider, Forter (https://www.forter.com/services-privacy-policy/ ). Alpha Technology uses such Personal Information to make automated decisions to help decide whether your account is being used for fraudulent purposes. Forter may combine your Personal Information with existing information they have about you or use it independently, to prevent online transaction fraud with their other customers. The use of such databases may lead other merchants or financial institutions to make decisions as to whether or not to authorize your transaction or grant you access to a product or service, to the extent automated decision-making is permitted by law. Please note such service providers and our affiliates may be located outside the jurisdiction of your residence.
We use an anti-bot service on our Websites to check whether the data entered on our Websites, such as on a login page, has been entered by a human or by an automated program. To do this, the service analyzes the behaviour of our website visitors based on various characteristics. For the analysis, reCaptcha evaluates various information of visitors (e.g. IP address, how long the visitor has been on the website or app, mouse movements, and keypress events) to determine human confidence, as well as aggregate overall captcha completion. - Individuals, such as family or friends, which you choose for us to share your information with, such as access to Products through an invitation link sent by you through the App.
- Third party products and apps, such as voice assistance services (e.g. Amazon Alexa or Google Assistant), if you choose to integrate our Products with those services. These services collect audio data (i.e. voice) to help operate and control enabled Products. The data these services collect to help operate our Products are governed by the privacy policies of such services, and you should review and consider such privacy policies before selecting or using these services.
- Buyers or other successors in the event of a merger, restructuring, reorganization, dissolution, sale or transfer of some or all of our assets, or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information we hold is among the assets transferred.
- Government bodies and law enforcement, to the extent they have a binding order or warrant, which compels Alpha Technology to provide them access to your information, including but not limited to your Video Data. Please note that if you do not have a Alpha Technology Cloud Storage Plan, we cannot disclose your Video Data and other data that is strictly stored on your Devices. If, however, you do have a Alpha Technology Cloud Storage Plan and we receive a demand order, we will take measures to redirect the governmental body to request the Video Data from you directly, to the extent permitted by applicable laws. If we are compelled to release this information, we will give you reasonable notice to seek protective orders or other remedies, unless Alpha Technology is legally prohibited from doing so.
- Parent and affiliates to deliver you the Products and Services you order or use. We do that so we have a single, holistic view of our customers, and provide you with the best and most seamless possible experience. Alpha Technology has implemented contractual, technical, and organizational safeguards to restrict the transfer of information. We only grant access to the personal information that is necessary for us to provide you with our service. Similar to Alpha Technology, our parent company and affiliates do not have access to your video recordings. Please also see International Data Transfers.
- Other parties if we are required to do so by law and such disclosure is necessary for compliance with our legal obligation, including disclosure to exercise or defend a legal claim, to investigate or prevent a crime, to enforce and apply the terms of use, including billing and collection purposes, and if we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of our company, customers, or others.
If for any reason we are required or permitted by the applicable law to disclose your Personal Information to any other party, we will notify you if we are permitted to do so or we will seek your consent as required by applicable law. We may provide third parties with aggregated and anonymized statistical information and analytics about the use of our Alpha Technology Solutions, in which case, you are not identifiable.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We have implemented physical, technical, and organizational safeguards to protect your personal information.
We maintain physical, technical, and organizational safeguards to protect your Personal Information from misuse, unauthorized access by our personnel, disclosure, and loss. We restrict access to Personal Information to those staff members and third parties who need to know the information to provide services necessary for us to fulfill our obligation. Despite our efforts, we cannot guarantee that information transmitted over the internet will always remain secure, which is why we encourage you to take appropriate steps to protect your information, such as creating strong passwords and not sharing your passwords with anyone.
HOW LONG WE KEEP INFORMATION
We keep your information for as long as necessary to fulfil the purpose we originally collected it for or as required under applicable law.
Your Personal Information will be kept for at least as long as it is necessary to carry out the purposes set out in this Privacy Policy and subject to applicable laws. We may retain anonymized and aggregated information without time limits to the extent that we have a legitimate and lawful interest in doing so.
More specifically, we keep your Personal Information for as long as you have an account with us. Once you close your account, we will retain your information for as long as necessary to meet our legal obligations, after which we discard it. Even if we discard your Personal Information it may persist on electronic backup made in the normal course of business for an additional period of time.
If you have chosen to use the thumbnail feature, thumbnail photo images of events are encrypted and stored on the Alpha Technology Cloud for up to 3 days before being permanently deleted. If you are on a Alpha Technology Cloud Storage Plan, the retention of these thumbnails may be longer, and is outlined in the Alpha Technology Cloud Storage Plan’s description. Should you cancel your Alpha Technology Storage Plan, your Video Data will be deleted upon final expiry of the subscription.
CHILDREN UNDER THE AGE OF 18
Our Websites and Apps are not intended for children under the age of 18 years old. While we do not knowingly collect personal information from children under the age of 18, we have no control over recordings and whether those recordings capture children.
We have no control over recordings and whether those recordings capture children under that age of 18. We also do not have access to the video recordings, however, we do store thumbnail photos for a short time, which may capture children under the age of 18. We do not readily have access to those photos.
The Websites and Apps are not intended for children under 18 years of age. No one under the age 18 should provide any Personal Information to or on our Websites or Apps. We do not knowingly collect Personal Information from children under 18 on our Websites and Apps. If you believe we have information about an individual under the age of 18 without parental or legal guardian consent, please contact us at info@alphatechnos.com and we will delete the information.
CONTACT US
- If you have any questions or comments about this Privacy Policy and our privacy practices, please contact our privacy office at info@alphatechnos.com or write to us at:
Our office:
49 George Gray drive, Brampton
L6X 4A1 – ON
Canada